Accessible and Paratransit Services


Overview
There are many accessible and paratransit transportation options for people with disabilities in Southern California. Use 511 to find the right service for you.

The Americans with Disabilities Act (ADA) requires transit agencies to provide accessible transit to people with disabilities. If you are disabled, you have the same right as everyone to use and enjoy public transportation.

To assist riders with disabilities, most transit agencies in Southern California provide:

  • Buses equipped with wheelchair lifts or low floor ramps for easy access
  • Priority seating
  • Bus operators trained to provide assistance in securing wheelchairs in designated spaces
  • Bus operators trained to allow passengers time to be seated, and to get on and off the vehicle
  • Stop announcements at major intersections and transfer points
  • Rail stations with elevators to the boarding platforms

To learn more about the accessible features on your bus or train, call 511 to connect with your local transit agency, or use our Find a Transit Provider tool.

Dial-A-Ride Services
Several local cities provide Dial-A-Ride services for Senior and disabled residents. Contact your city or use our Find a Transit Provider tool to learn more about Dial-A-Ride services and eligibility requirements.

You might be eligible for your City’s dial a ride service if:

  • You meet the age or disability requirements

To apply for or learn if you’re eligible for Dial-A-Ride service in your area, see the contact information for your county below.

Already eligible? To schedule a trip (including Dial-A-Ride, Dial-A-Taxi, etc.) see the contact information for your county below.

ADA Paratransit Services
If you are unable to ride a regular bus or train due to disability, you might be a candidate for paratransit service required by Americans with Disabilities Act. It is a parallel service to bus and train routes in Southern California. Paratransit services operate in the same area, on the same days and during the same hours as bus and train routes. The service covers most areas in Southern California. Eligibility for paratransit is determined through an in-person assessment at paratransit eligibility sites.

Paratransit quick facts:

  • Most paratransit services are a curb-to-curb shared-ride service and is not door-to-door or a private transportation service
  • Paratransit service is provided on small buses, vans or taxicabs
  • It is not a private taxicab service or emergency medical service
  • Several riders may be transported at one time in the same vehicle (shared ride)
  • Paratransit travel times will be similar to those of fixed-route buses, not a car or taxicab
  • If needed, riders can bring an assistant or attendant with them for no additional charge, depending on the service

You might be eligible for paratransit if:

  • Your disability prevents you from boarding, riding or getting off a bus or train
  • Your bus or train is not accessible
  • Your disability prevents you from getting to or from a bus or train stop
  • To apply for or learn if you’re eligible for paratransit service in your area, see the contact information for your county below.

To apply for or learn if you’re eligible for paratransit service in your area, see the contact information for your county below.

Already eligible? To schedule a trip using paratransit see the contact information for your county below.

Los Angeles County


Access Services
Access Services is responsible for the administration of Access, the Americans with Disabilities Act (ADA) mandated paratransit transportation program for Los Angeles County. For Access Services paratransit eligibility, please visit their website.

511 supports the following Access Services features (click a button to select the feature):

Free Fare Trip Button Plan a trip using free-fare transit partners.
Service Area Lookup Button Determine if an address (origin and/or destination) is in the Access Services area.
Local Transit Options Button Identify Dial-A-Ride options within a city, other than Access Services agency.

For additional help on these service features, visit our FAQs. For Access Services paratransit eligibility call Access Customer Service at 800.827.0829, TTY 800.827.1359.

LACTOA Disabled TAP ID Card
Transit agencies in Los Angeles County also offer discounted bus and rail fares for disabled riders. The Los Angeles County Transit Operators Association (LACTOA) Disabled TAP Identification Card Program makes it easier for qualified riders with disabilities to demonstrate eligibility for reduced fares on all Los Angeles County transit operators (except paratransit/Dial-a- Ride services).

To obtain your LACTOA Disabled TAP ID Card, provide proof of eligibility or a Medicare card. Completed applications, a full-face photo, required documentation and a $2.00 processing fee can be submitted at any Metro Customer Center or mailed to Metro Reduced Fare Office, One Gateway Plaza, M.S. 99-PL-4, Los Angeles, CA 90012-2952. Get an application online: English | Spanish

Orange County


Orange County’s specialized transit services are provided by the Orange County Transportation Authority (OCTA). OCTA operates Access Service, a shared-ride paratransit service for qualified applicants whose physical or cognitive limitations prevent them from utilizing OCTA’s regular fixed-route bus service. Access service is provided within 3/4 mile of, and during similar hours as, OCTA’s fixed-route service.

For Access eligibility information, or to request an application, call: 714.560.5956, TTY 714.560.5474. Or, download the application.

To schedule an Access ride, call 877.OCTA.ADA (628.2232), TTY 800.564.4ADA (564.4232)

Riverside County


Riverside County’s Dial-A-Ride services are provided by Riverside Transit Agency (RTA). RTA’s Dial-A-Ride is a curb-to-curb advanced reservation transportation service for seniors and persons with disabilities. RTA has two types of Dial-A-Ride services:

  • ADA Priority Service, which is given to persons certified under the Americans with Disabilities Act (ADA)
  • Senior/Disabled Service

ADA Priority Dial-A-Ride Service
RTA gives priority service to individuals who are certified under the Americans with Disabilities Act (ADA). Persons who are ADA certified are eligible for trips throughout the RTA service area that are within three-quarters of a mile of local fixed-route bus service and that are during the hours of bus service operation. Individuals who are ADA certified are eligible to bring a Personal Care Attendant (PCA) at no cost if your ADA card permits. A companion or child may come along only if space is available and will pay a fare.

Senior/Disabled Dial-A-Ride Service
Seniors age 65 and above and persons with disabilities are eligible for local Dial-A-Ride service within a single city and within three-quarters of a mile of local fixed-route bus service and during the hours of bus service operation. Transportation is provided only within the city in which your trip begins. Companions may come along if space permits and they are a senior or a person with a disability.

San Bernardino County


The Public and Specialized Transportation Advisory and Coordination Council (PASTACC) provides a county-wide Transit Directory of agencies and organizations providing public and specialized transportation services to San Bernardino County residents.

Dial-A-Ride services are also provided by:

Ventura County


Ventura County’s specialized transit services are provided by the Ventura County Transportation Commission (VCTC). VCTC operates Access paratransit service for disabled people who cannot ride regular fixed-route bus services and for Seniors 60 and older.

To get certified under Ventura County's ADA transportation program, fill out an application and return it to VCTC. To obtain an application call 805.642.1591, ext. 114.

To schedule an Access ride, call 805.485.2310, 805.649.4421 or toll free 800.448.6133.