Los Angeles County
Access Services is responsible for the administration of Access, the Americans with Disabilities Act (ADA) mandated paratransit transportation program for Los Angeles County. For Access Services paratransit eligibility, please visit their website.
511 supports the following Access Services features (click a button to select the feature):
Plan a trip using free-fare transit partners.
Determine if an address (origin and/or destination) is in the
Access Services area.
Identify Dial-A-Ride options within a city, other than Access Services agency.
For additional help on these service features, visit our FAQs.
For Access Services paratransit eligibility call Access Customer Service at 800.827.0829, TTY
LACTOA Disabled TAP ID Card
Transit agencies in Los Angeles County also offer discounted bus and rail fares for disabled
riders. The Los Angeles County Transit Operators Association (LACTOA) Disabled TAP
Identification Card Program makes it easier for qualified riders with disabilities to demonstrate
eligibility for reduced fares on all Los Angeles County transit operators (except paratransit/Dial-a-
To obtain your LACTOA Disabled TAP ID Card, provide proof of eligibility or a Medicare card.
Completed applications, a full-face photo, required documentation and a $2.00 processing fee
can be submitted at any Metro Customer Center or mailed to Metro Reduced Fare Office, One
Gateway Plaza, M.S. 99-PL-4, Los Angeles, CA 90012-2952. Get an application online: English